Referrals closed before treatment

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Note: This section of the report refers to children and young people who do not receive two contacts after being referred to CYPMHS because their referral was subsequently closed. This is the best proxy measure available for those receiving treatment and currently aligns with monitoring in the Five Year Forward View until the NHS switches to using one contact as their primary measure. However, this will include some children whose referrals was closed but who may not have required specialist treatment, chose not to pursue further intervention, or were referred to other services.

The proportion of children referred whose referrals was closed before starting treatment has continued to decrease to 24%, down from 27% in 2019/20 and 36% in 2018/19. This trend reveals an overall shift from closing referrals outright to accepting children onto longer waiting lists (see section on waiting times and outcomes).

  • There remains notable variation across the country in the numbers of children whose referral was closed before treatment, from as low as 8% of referrals in NHS East Sussex, NHS Liverpool and NHS Leeds to 41% in NHS East and North Hertfordshire, NHS East Riding of Yorkshire and NHS Barnsley. However, this is still a large improvement from 2017/18 when, in some CCGs, more than 80% of children referred experienced this.

  • Since 2019/20, most areas (88 CCGs - 65%) have reduced the percentage of children whose referrals were closed before treatment. Of these, NHS Wolverhampton, NHS Tameside and Glossop and NHS Bradford District and Craven saw the biggest decreases – 29 ppts for the former and 20 ppts for Tameside and Bradford (see Table 3). Despite the overall improvement, some CCGs that saw large increases in referral closure rates (see Table 4).

Table 1. The 10 CCGs with largest proportion of referrals closed before treatment in 2020/21.

Clinical Commissioning Group (CCG) % Referral closed before treatment 2019/20 % Referrals closed before treatment 2020/21 Change in % of referrals closed before treatment
NHS BARNSLEY CCG 42 41 -1
NHS EAST AND NORTH HERTFORDSHIRE CCG 43 41 -2
NHS EAST RIDING OF YORKSHIRE CCG 37 41 4
NHS HULL CCG 34 40 6
NHS SOUTHAMPTON CCG 19 39 20
NHS ST HELENS CCG 33 39 6
NHS KENT AND MEDWAY CCG 31 39 8
NHS KERNOW CCG 38 38 0
NHS CASTLE POINT AND ROCHFORD CCG 45 38 -7
NHS CANNOCK CHASE CCG 36 37 1


Table 2. The 10 CCGs with smallest proportion of referrals closed before treatment in 2020/21.

Clinical Commissioning Group (CCG) % Referral closed before treatment 2019/20 % Referrals closed before treatment 2020/21 Change in % of referrals closed before treatment
NHS LEEDS CCG 7 8 1
NHS LIVERPOOL CCG 12 8 -4
NHS EAST SUSSEX CCG 20 8 -12
NHS MILTON KEYNES CCG 11 10 -1
NHS BUCKINGHAMSHIRE CCG 11 10 -1
NHS WIRRAL CCG 15 11 -4
NHS DEVON CCG 14 11 -3
NHS GREATER HUDDERSFIELD CCG 14 11 -3
NHS NORTH KIRKLEES CCG 13 11 -2
NHS NEWHAM CCG 14 11 -3


Table 3. The top 10 CCGs with the largest decreases in the rate of children having referrals closed before treatment since 2019/20.

Clinical Commissioning Group (CCG) % Referral closed before treatment 2019/20 % Referrals closed before treatment 2020/21 Change in % of referrals closed before treatment
NHS WOLVERHAMPTON CCG 45 16 -29
NHS TAMESIDE AND GLOSSOP CCG 37 17 -20
NHS BRADFORD DISTRICT AND CRAVEN CCG 34 14 -20
NHS THURROCK CCG 44 28 -16
NHS GREATER PRESTON CCG 40 25 -15
NHS CHORLEY AND SOUTH RIBBLE CCG 36 21 -15
NHS NORTH EAST ESSEX CCG 39 25 -14
NHS KNOWSLEY CCG 44 30 -14
NHS CITY AND HACKNEY CCG 34 21 -13
NHS WEST ESSEX CCG 45 32 -13


Table 4. The top 10 CCGs with the largest increases in the rate of children having referrals closed before treatment since 2019/20.

Clinical Commissioning Group (CCG) % Referral closed before treatment 2019/20 % Referrals closed before treatment 2020/21 Change in % of referrals closed before treatment
NHS SOUTHAMPTON CCG 19 39 20
NHS NORTH LINCOLNSHIRE CCG 11 22 11
NHS STAFFORD AND SURROUNDS CCG 26 37 11
NHS OLDHAM CCG 13 23 10
NHS CALDERDALE CCG 26 34 8
NHS KENT AND MEDWAY CCG 31 39 8
NHS DONCASTER CCG 25 32 7
NHS CHESHIRE CCG 15 21 6
NHS HAVERING CCG 17 23 6
NHS WARRINGTON CCG 20 26 6